At victor-torch.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make a purchase from us. Please read this policy carefully to understand our practices regarding your personal information.
Information We Collect
We may collect both personal and non-personal information from you when you visit our website, make a purchase, or engage with our content.
Personal Information includes any information that can uniquely identify you, such as your name, shipping address, email address, phone number, and payment information. We collect this information only when you voluntarily provide it, such as when creating an account, making a purchase, or contacting us with questions.
Non-Personal Information includes information that cannot uniquely identify you, such as browser information, general location data, pages visited, search terms, and anonymous usage statistics. We and our third-party partners may automatically collect this information when you interact with our website using cookies, web beacons, and other technologies.
How We Use Your Information
We use the information we collect for a variety of purposes:
- To fulfill your orders and provide related customer service. We use your personal information to process and ship your orders, communicate with you about your orders, and provide related support.
- To improve our products and services. We may use your personal and non-personal information to customize your experience on our website, show you relevant advertising, improve our existing products and services, and develop new offerings.
- To communicate with you. We may send you updates about new products, special offers, and other news about our store. With your consent, we may also contact you via email or text message with promotional messages and other advertising. You can opt-out of these communications at any time.
- For security and legal purposes. We may use the information we collect to detect and prevent fraud, spam, abuse, security threats, and other harmful activity. We may also use it to comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- With your consent. In some cases, we may specifically ask for your consent to collect, use, or share your personal information, such as when participating in a promotion or signing up for our newsletter.
Information We Share
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may share your information in the following limited circumstances:
- With third party service providers. We may share your personal information with third party companies and individuals we hire to perform services or functions on our behalf, such as fulfilling orders, processing payments, conducting surveys, and serving advertisements. These service providers are bound by strict confidentiality agreements and are only permitted to use your information to perform services for us.
- For business transfers. If we are acquired by or merged with another company, or if we liquidate or sell our assets, personal information may be transferred to the new owners so they can continue operations.
- To comply with the law. We may share information with law enforcement, government agencies, courts, or authorized third parties when compelled to do so to comply with legal obligations, lawful government requests, court orders or legal process requirements.
- To protect rights and safety. We may also share information when necessary to detect, prevent or address fraud, security or technical issues; protect our rights and safety and that of others; or as evidence in litigation.
- With your consent. We may share your personal information for any other purpose disclosed to you with your explicit consent.
Third Party Websites
Our website may contain links to third party websites. When you click on these links, you may be redirected to websites not affiliated with victor-torch.com. We are not responsible for the privacy practices or the content of these other websites. We suggest you carefully read the privacy policies of each site you visit.
Security of Your Information
We use technical and administrative safeguards to help protect your personal information against unauthorized access, loss, destruction, or alteration. While we strive to always protect your personal information, no security measures can be 100% secure, thus we cannot guarantee the absolute security of your information.
Your Rights & Choices
You may access, update, alter, restrict, or delete your personal information by contacting us using the information below. You may opt-out of promotional emails by clicking “unsubscribe” at the bottom of any promotional email you receive from us. You may have additional rights under certain laws, such as the EU General Data Protection Regulation (GDPR) for EU residents.
Changes to This Policy
We may update this Privacy Policy from time to time as we deem necessary in our sole discretion. If there are any material changes to this policy that affect your personal information, we will notify you by email or through a notice on our website homepage. We encourage you periodically review this page for the latest information on our privacy practices.
Detailed Privacy Practices
Information We Collect
We collect both personal and non-personal information from you to improve your experience, provide services and products to you, communicate with you, and run our general business operations.
Personal Information
Personal information is data that can be used to identify you specifically. The personal information we collect depends on how you interact with our website and services. Here are some examples of personal information we may collect:
- Contact information such as your name, email address, shipping address, and phone number when you create an account or place an order.
- Account information such as your username, password, and preferences when you register for an account with us.
- Purchase history including details about the products you’ve purchased from us and how much you paid.
- Payment information like credit card numbers, expiration dates, CVV codes, and billing addresses when you make a purchase.
- Marketing preferences including your subscriptions, opt-ins, and opt-outs of marketing communications.
- Communications we exchange, including when you contact us with questions, feedback, or other requests.
- Social media information if you interact with our social media accounts, such as liking a Facebook post or following us on Twitter.
We collect your personal information only when you choose to provide it to us, such as when you create an account, place an order, contact customer support, or participate in a promotion.
Non-Personal Information
Non-personal information can’t identify you specifically. When you interact with our website, we may automatically collect non-personal data using cookies, web beacons, and other technologies. The non-personal information we may collect includes:
- Browser information like your IP address, operating system, browser type and language.
- Site activity including the web pages you visit, links you click, searches you make, and how long you stay on a page.
- Location information like your general geographic area based on your IP address.
- Usage information like how you interact with our website, errors encountered, speed of page loads.
- Anonymous statistics about how visitors navigate our website.
- Referral information like the website that led you to ours.
We may work with third party analytics partners to better understand how you use our website and apps. These partners may use cookies and other technologies to collect non-personal information for analytics purposes. We do not authorize these partners to use personal information collected on our behalf.
How We Use Your Information
We process your personal information for the purposes outlined in our Privacy Policy, including:
- To provide our services and fulfill your transactions such as when we use your personal information process your orders, ship products to you, communicate with you about your orders, provide customer service, create and manage your account, and process payments. This processing is necessary to perform the contract you enter with us when making a purchase or engaging our services.
- To communicate with you and provide you updates by email, text message, telephone, mail, social media, or other channels. For example, communicating with you about new product releases, special offers, or sending you newsletters if you opt-in to them. We’ll provide you an opportunity to opt out if you change your mind later.
- To personalize your experience by presenting products and offers tailored to you, serving relevant ads, recommending content we think you’ll like, and allowing you to create wishlists and registries. We do this to enhance your customer experience.
- To improve our products and services by monitoring how customers use our website and apps, gathering feedback, running surveys, and performing statistical analysis so we can make improvements.
- For security purposes by detecting, preventing, and responding to fraud, intellectual property infringement, violations of our terms of use, and other harmful incidents. This provides a safe experience.
- To comply with legal obligations like responding to subpoenas, court orders, or other binding government requests for your personal information if required under applicable laws and regulations.
- For other purposes disclosed to you and to which you have consented.
We may create aggregated and de-identified data from the personal information we collect. This is not considered personal information and we may use it for any purpose.
Information We Share
We are committed to maintaining your trust, so we will never sell, rent, or trade your personal information with third parties without your consent. The limited situations in which we may disclose personal information include:
- Service providers. We may share your personal information with third party companies and individuals that perform services on our behalf to help run our business, such as payment processors, shipping partners, marketing agencies, data analytics firms. They are only authorized to use your information as necessary to provide the requested service. They are contractually bound to keep your personal information secure and are prohibited from using it for their own purposes.
- Business transfers. If we sell, merge, or transfer any part of our business, we may be required to transfer your personal information to the acquiring entity so it can continue operating. If so, we will require the acquiring entity follow this privacy policy with respect to your personal information. If any of your personal information will be used contrary to this policy, you will receive prior notice.
- Legal processes and security. We may be obligated to disclose your personal information if required by law, subpoena, court order, or other government demand for information. We may also disclose information to investigate, prevent, or take action regarding illegal activities, fraud, situations involving potential threats to safety, or when otherwise required to comply with applicable laws and regulations.
- With your consent. We may share some of your personal information with your permission and at your direction, such as when participating in promotions or sharing information with third parties directly. Information sharing through social sharing features on our website are examples of when you choose to share personal information.
Third Party Websites and Partners
Our website may contain links to third party websites like social media sites. This privacy policy does not apply to the privacy practices of those sites. Please consult the privacy policies on those third party websites directly to understand their data practices.
We partner with certain third parties to provide services that integrate with our website and services, like payment processors, social media plugins, review platforms, and advertising networks. These partners may use cookies and other tracking technologies to collect non-personal information about you to provide services on our behalf. However, we do not authorize them to use the personal information we share for their own independent purposes beyond providing requested services. You should check their privacy policies to understand how they handle your personal information.
Security of Your Information
We take reasonable administrative, logical, physical, and managerial measures to safeguard your personal information against loss, theft, unauthorized access, disclosure, or alteration. Unfortunately, no website, server or database is completely secure or “hacker proof.” We cannot guarantee the absolute security of your information.
Your Rights Over Your Personal Information
You may have certain rights available to you under data protection laws to access, port, restrict, object to the processing of, rectify, erase, and delete your personal information. Please contact us if you wish to exercise these rights. We will consider all requests and provide our response within the time periods stated by applicable law. Keep in mind, we may need to retain certain information for recordkeeping purposes, to complete transactions, and to comply with other legal obligations.
Right of Access
You may have the right to request a copy of the personal information we have about you and check we are processing it lawfully.
Right of Correction
If your personal information is inaccurate or incomplete, you have the right to request we correct or complete it.
Right of Erasure
You may have the right to request we delete your personal information if there is no lawful reason for retaining it.
Right to Object to Processing
If we process your personal information based on legitimate interest or public interest, you have the right to object to that processing. We will comply unless we have a compelling lawful reason to continue processing.
Right to Restrict Processing
You may have the right to request we restrict the processing of your personal information when you contest the accuracy, lawfulness, or need for processing.
Right of Data Portability
You have the right to obtain your personal information from us in a structured, commonly used, machine-readable format and transmit it to another controller. This applies when we process your information based on consent or contract and when processing is automated.
Right to Revoke Consent
You can revoke consent you previously provided to us for the processing of your personal information. This will not affect past processing, but will stop future processing unless we have another lawful basis to continue processing such information.
Right to Lodge a Complaint
You have the right to lodge complaints about the data processing activities conducted by us before the competent data protection supervisory authorities.
Retention of Your Personal Information
We retain personal information as long as required to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. The criteria we use to determine retention periods include:
- How long is the information needed to provide our products and services?
- Do customers expect us to keep the information until they ask us to delete it?
- Is the information sensitive?
- Have you provided consent for a longer retention period?
- Are we subject to a legal, contractual, or similar obligation to retain the information for a longer period?
- Is the information needed to resolve or defend against legal claims?
To comply with applicable laws and legal obligations, we may store some information for longer periods. For example, we typically retain order history information for 5 years for tax, accounting, or auditing purposes.
When we no longer need to use personal information, we securely delete or destroy it. Paper documents are shredded and electronic data is anonymized, securely overwritten, or otherwise made indecipherable.
Updates to Our Privacy Policy
We may change this privacy policy from time to time. The most recent version will always be posted on our website along with a revision date. If we make significant changes, we may provide a more prominent notice or contact you directly to obtain consent as required by law. You should review this policy periodically to ensure you are aware of the most recent version.
This privacy policy goes into effect on the date noted at the top of this page. You will be deemed to have expressly consented to the use of your personal information in accordance with this privacy policy when you use our website or provide any personal information to us.
